Refund policy

Returns & Refund Policy

We want you to feel confident ordering from NEO KIZUNA.

Returns are accepted within 14 days of delivery for eligible items.

To qualify for a return, the item must be unused, unworn, unwashed, and in its original condition.

Final sale items, limited drop items, and items damaged by the customer are not eligible for return.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

If your item arrives damaged or incorrect, contact us within 7 days of delivery with your order number and clear photos of the issue.

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Original shipping costs, if any, are non-refundable.